Pre-Order Term and Conditions
Due to the high demand and very limited supply of Charlie Bears "Isabelle Collection" and extra large Limited Edition Standing Plush Bears a portion of these pieces only will be made available to pre-order via our Online Pre-Ordering System after the official release each year.
Steiff Limited Edition Collectables will also be available for pre-order after each Seasons launch.
We will also allocate at least one of each of the Isabelle Collection Characters to our online store. These will be listed for sale as they arrive throughout the year and sold on a first come first served basis. To be fair on everyone no Wish Lists will be taken or preferential treatment given to anyone for our Isabelle Store Stock.
We hope by reserving some Isabelle stock for our Online Store we can keep everyones hopes and chances alive of coming across a most wanted Isabelle Collection character throughout the year..fingers crossed for everyone !!!
Charlie Bears Secrets Collection : As an official Charlie Bears Paw Store we also hope to receive some of Charlie Bears Secrets Collection pieces throughout the year however this is subject to availability from Charlie Bears. We are therefore unable to take pre-orders or Wish Lists for any of the Secrets Collection characters. .
- All Bears available to be pre-ordered ( Charlie Bears Isabelle Collection & Steiff Collectables ) will be listed after the suppliers official launch at the beginning of each year. You can locate our Pre-Order Category via the Homepage Menu.
- Our Pre-Order process has been customised so you can make your purchase and pay the 50% deposit via our Online payment gateway.
- Please note : Bears are not considered “sold" or yours until the deposit checkout process has been completed ( adding a bear to your cart does not reserve it so it’s very important to checkout quickly to avoid missing out )
- A 50 % deposit per bear is required at the time of placing your pre-order with the balance and postage due within 7 days of arrival.
- If the balance payment isn't received within 7 days of being notified of the arrival of your pre-order we reserve the right to cancel your pre- order and apply our cancellation fees to your deposit refund.
- Deposits are not transferable & a $35 re stocking and administration fee per bear will be applied to all canceled pre-orders ( ie if you cancel a pre-order you will receive a refund ( if cancelled within 30 days ) or store credit ( if cancelled after 30 days ) for your 50 % deposit less our $35 cancelation fee.
Please Note : If placing more than one pre-order postage will be applied to each dispatch as your pre-orders become available. We are happy to combine postage when bears are in stock and can be posted together.
In the interest of being fair to everyone a limit of one per customer per character applies to the Isabelle Collection. If a pre-order is received with multiple quantities of the same Isabelle Bear the additional quantities will be cancelled and refunded ( reducing the pre-order to a QTY of 1 )
- All pre-order decisions have to be based on the supplier image and we are unable to offer a choice. Slight variances are to be expected and embraced. Being handmade no two are identical and that’s why Charlie Bears are known for being “Bears With Personality” !
- We have no influence on Charlie Bears Worldwide distribution process and the production schedule is a guide only. In some cases you may have to wait more than 12 months for your pre-order to arrive and we cannot guarantee pre Christmas delivery for any of the bears listed for production in the fourth Quarter of the Year.
- It is possible you will see your pre-ordered bear available in other countries or on other sales channels before ours arrive. We trust our customers to be patient, sound in the knowledge that by placing a pre-order with Lovely Bears you won’t miss out and will receive your precious bear as soon as we do.
- Please don’t place a pre-order if you are not prepared to wait.
- Unfortunately we are unable to accept progress payments or the balance payment until the bear arrives. If you feel you may not have funds readily available when your pre-order arrives you might like to purchase one of our Online Gift Cards throughout the year which can then be used towards the final payment.
- We don't usually accept pre-orders for Charlie Bears Plush & Bearhouse Collection. These bears will be listed for sale as they arrive throughout the year. We have ordered them all.
- Peace of mind guarantee: All of our bears are sent with tracking and signature on delivery for security and peace of mind. Due to the high value of the Isabelle Collection & Steiff Limited Editions postage insurance has also been added and is included and reflected in all of our pre-order prices. Please Note : our insurance policy does not cover parcels lost as a result of incorrect delivery address details being provided on the order.