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2022 Pre-Order Term and Conditions

2022 Pre-Order Information. 

As Covid continues to have an impact on worldwide production, distribution and shipping, Lovely Bears will only be offering a very limited Pre-Order service during 2022.

In this topsy turvy environment we all still find ourselves in, we would actually feel more comfortable not taking pre-orders this year, as the ongoing delays in receiving our stock are both unpredictable and completely beyond our control.

Our preference is to sell what's actually in stock so you can purchase sound in the knowledge that your precious purchase won't be too far away.

We do however understand how much our collectors value being able to pre-order Limited Editions to guarantee that they won't miss out on a most wanted and potentially very hard to find Bear.

With all of this in mind Lovely Bears will only be offering Limited Edition Pieces for Pre-Order in 2022 . A portion of our Limited Edition Charlie Bears, Merrythought Bears & Limited Edition Steiff Bears will be made available for Pre-order as each of our suppliers new collections are released.

Please, do not place a pre-order if you are not prepared to wait. Recently some Charlie Bears have been arriving 6 to 12 months later than expected. We understand CB are doing their beary best to catch up this year however we may continue to encounter some delays throughout 2022.

We have also allocated some Limited Edition Characters to our Online store and as such will not be making our entire allocation of Limited Editions available for pre-order. Our Store stock of Limited Edition pieces will be randomly listed for sale as they arrive throughout the year and sold on a first come first served basis. To make it completely fair no Wish Lists will be taken or preferential treatment given to anyone for our Store Stock. 

We hope by reserving some of our Limited Edition pieces for our Online Store we can keep everyones hopes and chances alive of coming across a most wanted character throughout the year. Available to purchase in real time with no delays.

Charlie Bears Secrets Collection : As an official Charlie Bears Paw Store we also hope to receive some of Charlie Bears Secrets Collection pieces throughout the year however, this is subject to availability from Charlie Bears. We are therefore unable to take Pre-Orders or Wish Lists for any of the Secrets Collection bears but will let our mailing list know if and when we get them. We do not receive any Sneaky Peeks & Cuddle Time Show characters.                                            .

2022 Pre-Order Terms and Conditions
    • You can locate our Pre-Order Category via the Homepage Menu and you will find any bears we have available for pre-order in this section of our website.
    • Our Pre-Order process has been customised so you can make your purchase and pay our new much lower $50 pre-order deposit fee via our Online payment gateway.
    • Please note : Bears are not considered “sold" or yours until the deposit checkout process has been completed. Adding a bear to your cart does not reserve it so it’s very important to checkout quickly to avoid missing out.
    • A $50 deposit per bear is required at the time of placing your pre-order with the balance and postage due strictly within 7 days of arrival. 
    • If the balance payment isn't received within 7 days of being notified of the arrival of your pre-order we reserve the right to cancel your pre-order and apply our cancellation fees.
    • Unfortunately we are unable to give you Charlie Bears delivery updates throughout the year as Charlie Bears will not provide us with this information.
    • Cancellation Policy. Please choose carefully when committing to a pre-order. Pre-order Deposits are non refundable & will be forfeited if you cancel a pre-order for any reason. Cancelling multiple pre-orders could also preclude you from placing a pre-order with us the following year.
    • Pre-order Postage : If placing more than one pre-order postage will be applied to each dispatch as your pre-orders become available. We are happy to combine postage when bears are in stock and can be posted together. Postage costs will also be slighter higher than our standard postage rates for all Limited Edition Bears to cover the cost of insurance which we feel is important given the high value of these precious parcels.

    • In the interest of being fair to all collectors a limit of one per customer per character applies to Limited Edition Bears. If a pre-order is received with multiple quantities of the same Limited Edition Bear the additional quantities will be cancelled and refunded ( reducing the pre-order to a QTY of 1 )

    • All pre-order decisions have to be based on the supplier image and we are unable to offer a choice. Slight variances are to be expected and embraced. Being handmade no two are identical.
    • We have no influence on Charlie Bears Worldwide distribution process and Charlie Bears production schedule is a guide only and subject to change. As Charlie Bears does not provide us with delivery updates  you will only hear from us when your pre-order actually arrives. In some cases you may have to wait more than 12 months for your pre-order to arrive and we cannot guarantee pre Christmas delivery for any of the bears listed for production in the fourth Quarter of the Year.
    • It is also very likely you will see your pre-ordered Charlie Bear available in other countries or on other sales channels before ours arrive. We have no influence on Charlie Bears distribution process and stockists do not all receive the same bears at the same time. We trust our customers to be patient, sound in the knowledge that by placing a pre-order with Lovely Bears you won’t miss out and will receive your precious bear as soon as we do. 
    • Please don’t place a pre-order if you are not prepared to wait for our stock to arrive. We do not recommend placing a pre-order for special occasions such as Birthdays, Anniversaries, Christmas etc as we simply can't guarantee the chosen bear will be supplied to us by any given date.
    • We are unable to accept progress payments or the balance payment until the bear arrives. If you feel you may not have funds readily available when your pre-order arrives you might like to purchase one of our Online Gift Cards throughout the year which can then be used towards the final payment. Final payments can be made via PayPal, Credit Card or Pay Pal Pay in 4 for eligible PayPal customers.
    • We won't be accepting pre-orders for Charlie Bears Plush & Bearhouse Bears Collection unless they are a Limited Edition. Non Limited Edition bears will be listed for sale as they arrive throughout the year. We have ordered them all !!! and hope to spoil you for choice with lots of lovely pictures so you can choose exactly who you will receive, or perhaps see who pick's you ? 
    • As we have reserved Limited Edition Stock for our Online Store to be listed upon arrival, if our Pre-Order allocation is Full / Sold Out the Bear your are searching for may still make an appearance in our store throughout the year and much like a treasure hunt you might just be the lucky customer to find one !!!. 
  • Please be sure to subscribe to our Online Mailing List if you would like to receive our Special Offers & New Arrivals updates throughout the year or follow us on FaceBook : The Lovely Bear Store. Lovely Bears Collectable Teddy Bears.