Pre-Order Term and Conditions
- All Bears available to be pre-ordered ( Isabelle & Minimo collections only ) will be listed after Charlie Bears official launch at the beginning of each year. You can locate our Pre-Order Category via the Homepage Menu.
- Our Pre-Order process has been customised so you can make your purchase and pay the deposit via our Online payment gateway. Please note : Bears are not considered “sold" until the checkout process has been completed ( adding a bear to your cart does not reserve it so it’s very important to checkout quickly to avoid missing out )
- A 50 % deposit per bear is required at the time of placing your pre-order with the balance and postage due within 7 days of arrival.
- If the balance payment isn't received within 7 days of being notified of the arrival of your pre-order we reserve the right to cancel your pre- order and apply our cancellation fees to your deposit refund.
- Deposits are not transferable & a $35 re stocking and administration fee per bear will be applied to all canceled pre-orders (ie if you cancel a pre-order we will refund your 50 % deposit less our $35 cancelation fee )
Please Note : If placing more than one pre-order postage will be applied to each dispatch as your pre-orders become available. We are happy to combine postage when bears are in stock and can be posted together.
- All pre-order decisions have to be based on the supplier image and we are unable to offer a choice. Slight variances are to be expected and embraced. Being handmade no two are identical and that’s why Charlie Bears are known for being “Bears With Personality” !
- We have no influence on Charlie Bears Worldwide distribution process and the production schedule is a guide only. In some cases you may have to wait up to 12 months for your pre-order to arrive and we cannot guarantee pre Christmas delivery for any of the bears listed for production in the fourth Quarter of the Year.
- It is possible you will see your pre-ordered bear available in other countries or on other sales channels before ours arrive. We trust our customers to be patient, sound in the knowledge that by placing a pre-order with Lovely Bears you won’t miss out and will receive your precious bear as soon as we do.
- Please don’t place a pre-order if you are not prepared to wait.
- Unfortunately we are unable to accept progress payments or the balance payment until the bear arrives. If you feel you may not have funds readily available when your pre-order arrives you might like to purchase one of our Online Gift Cards throughout the year which can then be used towards the final payment.
- When our pre-order allocation has been exhausted the pre-order listing will state "sold out" but may remain in our pre-order section in the hope we are allocated more. It’s always a good idea to check back regularly and we hope you enjoy your bear hunt.
- We don't usually accept pre-orders for Charlie Bears Plush & Bearhouse Collection. These bears will be listed for sale as they arrive throughout the year.
- Peace of mind guarantee: All of our bears are sent with tracking and signature on delivery for security and peace of mind. Due to the high value of the Isabelle Collection postage insurance has also been added and is included and reflected in all of our pre-order prices.