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2026 Pre-Order Terms and Conditions & Information

Effective 1 February 2026

Lovely Bears remains focused on selling "In Stock" Bears so you can place your order sound in the knowledge that your special purchase isn't too far away. Indeed many of our collectors prefer not to pre-order so they can see which bear chooses them ! 🧸✨

That said, we know how important pre-orders can be when it comes to securing a much-loved, highly sought after Limited Edition bear.

Placing a pre-order is sometimes the only way of being sure not to miss out !

Pre-Orders in 2026

  • Lovely Bears is only taking Pre-Orders for Limited Edition Bears. All other characters will be made available to purchase as they arrive throughout the year. We have ordered the entire 2026 Charlie Bears Collection and so much more !!!.

  • A $50 non-refundable / non-transferable pre-order deposit per bear is required to place a pre-order.

  • Our allocation of Limited Editions ( especially the Isabelle Collection ) is always very small and we are unable to offer a choice. 

    All pre-orders therefore have to be based on the supplier image and being handmade slight variances are to be expected and subtle changes in colours, fabrications and accessories may occur between the supplier catalogue image and the final product. 

  • A Limit of one limited edition bear per customer, per character applies.

  • We don’t keep wish lists & instead encourage our customers to subscribe to our mailing list for New Arrival updates.

How Pre-Orders Work

  • Available pre-orders will appear in the Pre-Order section of our website after each of our official supplier releases.

  • Best Friends Club Members are permitted to reach out to us earlier as a benefit of their membership.

  • Pre- orders are filled in the order they were received as they arrive throughout the year. 

  • Being handmade, small variations from catalogue images are normal and part of their charm.

  • Some pre-orders may take 12 months or longer to arrive, and delivery dates can’t be guaranteed. Please don't place a pre-order if you are not prepared to wait for our stock to arrive.

Payments

  • Your balance and postage are due within 3 days of arrival notification.

  • Please add hello@lovelybears.com.au to your address book to ensure you receive the balance invoice which will be emailed to you upon arrival. ( this will prevent our important communications about your pre-order from going to you spam or junk folder) It is also imperative that you notify us of any changes to your email address or phone number throughout the year. 

  • If the balance payment isn’t received in time, your pre-order may be cancelled and the deposit forfeited.

  • It is a condition of using our Pre-order service that you agree not to use AfterPay as a payment method for pre-order deposits and pre-order balances.

  • Final payments can be made via Credit Card, PayPal, a Lovely Bears Gift Card, or PayPal Pay in 4.

  • We’re unable to accept progress payments, so please budget for your bear’s arrival, or consider buying our online gift cards throughout the year which can then be used towards the final payment. 

  • Cancellations

    Cancellation Policy. Please choose carefully when committing to a pre-order. Pre-order deposits are non refundable. Should you cancel a pre-order for any reason the $50 deposit will be forfeited to cover our considerable pre-order administration costs, re-stocking fees, non refundable financial institution fees etc

    • Cancelling multiple pre-orders may affect future pre-order eligibility.

    Postage

    • If placing more than one pre-order postage will be applied to each dispatch as your pre-orders become available. We are happy to combine postage when bears are in stock and can be posted together.

    • Postage costs will also be approximately $15 higher than our standard postage rates for all Limited Edition Bears to cover the cost of postal insurance which we feel is important given the high value of these precious parcels.

    A Few Helpful Things to Know

    • Bears aren’t reserved until the deposit checkout is completed.

    • Charlie Bears delivery updates aren’t available until stock arrives. It is also very likely you will see your pre-ordered Charlie Bears available in other countries or on other sales channels before ours arrive. We have no influence on Charlie Bears distribution process and stockists do not necessarily receive their full allocation or the same bears at the same time. 

    • We don’t recommend pre-orders for special occasions, as arrival dates can’t be guaranteed.

    • We trust our customers to be patient, sound in the knowledge that by placing a pre-order with Lovely Bears you won’t miss out and will receive your precious bear as soon as we do. 

      — rest assured, we’ll contact you as soon as we receive it.

    If a pre-order sells out, you might still spot one in-store later — sometimes it really is a little treasure hunt 🐻✨

  • Be sure to join our mailing list or follow us on FaceBook : The Lovely Bear Store. Lovely Bears Collectable Teddy Bears for new arrival and special updates.💌