Returns & Exchanges
Please choose carefully as we do not usually accept change of mind returns or issue change of mind refunds.
If your purchase proves to be unsuitable we are however happy to offer an exchange within 14 Days of the original purchase excluding :)
- Sale Items : Please choose carefully as we don’t exchange or accept change of mind returns on sale & discontinued items.
- Pre-Orders : Please choose carefully. We are unable to accept change of mind returns or cancellations on pre-orders. A $35.00 re stocking & administration fee will be applied to any cancelled pre-order deposit.
- AfterPay : We do not accept change of mind returns on AfterPay purchases.
A return authorization number is required for all returns & exchanges. Please use the "Contact Us Link" for your return authorization code before posting.
Delivery charges are non refundable and the below conditions apply to all exchanges.
- We require a receipt or proof of purchase plus details of the bear you would like to exchange for ( must be the same or higher value than the bear being returned to us )
- No responsibility will be taken for returns not received and it is therefore important that you keep the tracking number for your return parcel. Once your return has been received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returned item. Upon approval your exchange will be processed, and we will issue you with an invoice for any monetary difference plus postage for your exchanged item.
- Goods must be returned in saleable condition, with all tags etc and must be the actual bear we sent you as per our photos.
- Buyer pays return postage costs for change of mind exchanges and additional postage charges will be applied for the new dispatch.
- International Postage : Please note customer pays all postage costs for international change of mind returns and exchanges.
Damaged / Faulty Items
We are very particular about the products we range however should you receive goods in a damaged or defective state, please use the Contact Us link within 7 days of receipt of goods at delivery address so we can resolve the issue for you. Details including your invoice number, description of the fault and photo where possible will assist us in finding a timely solution. We will replace or refund items deemed to be faulty at no charge once the goods have been returned to us at our expense.