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Shipping & Delivery

Our Warehouse will be Closed from 29th of December through to the 3rd of January. All orders placed during this time will be dispatched on Tuesday the 4th of January.

Postage for standard parcels ranges from $12.95 to $21.95 Australia Wide and will be calculated at checkout based on both the weight and cubic measurement of your parcel. Postage for Extra Large Standing or Sitting Bears over 80cm is $39.95 even though the real cost to us is often well over $70 depending on the destination.

Message From Australia Post :

Coronavirus is still having an impact on our business. We are experiencing some delivery delays due to limited flights, social distancing in our facilities and increased parcel volumes. We apologise in advance for any inconvenience.

Please be patient. Domestic parcels may be in transit for up to 9 days longer than usual at this time.

Express Post guarantees also does not apply at this time.

In many cases Express Post parcels are also taking up to 9 days to arrive.

Shipping includes tracking and orders will typically be dispatched from our Melbourne based Warehouse within 2 business days. Parcels will be delivered by Australia Post Monday to Friday during business hours. 

If you are unavailable to sign for the delivery your parcel will be taken to the local Post Office for collection at your convenience.  Parcels will not be left unattended for security and peace of mind. 

Note : We can not take any responsibility for parcels not received if the delivery details provided were incorrect or authority to leave was given.

Parcels will typically be in transit for: ( extended by up to 7 days during Covid restrictions ) 

  • 1 to 3 Business Days ( Vic )
  • 3 to 5 Business Days ( NSW )
  • 4 to 6 Business Days ( TAS , SA )
  • 5 to 9 Business Days ( QLD , WA , NT )

    Please note these are estimates and allow up to 9 business days from dispatch for delivery to be made. Parcels can be tracked by entering your tracking number into Australia Posts Online tracking system.

    2021 Christmas Cut Off Dates

    WA, NT 30th of November.

    QLD, SA, TAS 2nd of December.

    NSW 6th of December

    VIC 9th of December

    Express Post can be arranged for an additional fee. Please contact us for a quote including your items of interest and post code if you require express post shipping.

    Please Note : If placing more than one pre-order postage will be applied to each dispatch as your pre-orders become available. We are happy to combine postage when bears are in stock and can be posted together.

    We operate Online only and Orders are not available for local pickup. 

    International Postage

    International postage is calculated on Weight & Destination.

    Local Customs & Import duties may apply !!! We only take responsibility for shipping the product and the customer may be required to pay any local import costs such as VAT, duties and clearing fees.

    International customers ( the receiver ) are responsible for any and all local customs & import duties applied. Failure to pay customs duties may result in the parcel being destroyed or returned to sender at the purchasers expense.

    Due to the wide spread of Covid-19 globally we expect some international delivery delays due to insufficient airfreight capacity and government restrictions. We can not accept any responsibility for postage delays at this time and appreciate your patience and understanding.

    International Postage is currently only available to New Zealand, Hong Kong, United States, Singapore & United Kingdom.

    Parcels will be sent via Pack & Track or Express Post Courier International. Delivery usually occurs within 6 to 14 Business days and your parcel is trackable Online, anytime.  ( Note : Transit times are currently much longer due to the Covid pandemic ) 

    Please contact us if you wish to take out international postal insurance : We can not accept any responsibility for the parcel once it leaves our hands.