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Shipping & Delivery

23 / 3 / 24 WA Delivery Update
Recent flooding and severe weather in Western Australia has caused ongoing rail disruptions and has impacted the delivery of some mail and parcels.

The Australian Rail Track Corporation (ARTC) has advised that the track between South Australia and WA will not reopen before Easter following ongoing flooding and damage to rail infrastructure.

Mail and parcels delayed on trains stopped in transit on the affected rail line will result in delivery delays. As a result of the ongoing rail line closure, some articles are likely to be delayed for up to 3 weeks.
 Postage for standard size parcels ranges from $12.95 to $26.95 Australia Wide and will be calculated at checkout, based on both the weight and cubic measurement of your parcel.

Charlie Bears Large Standing or Extra Large Sitting Bears fall outside of our standard shipping rates and postage for these characters will be approximately $39.95 to VIC, NSW, $49.95 to QLD, TAS & SA, $79.95 To WA & $119.95 to NT.

Shipping includes tracking and signature on delivery and orders will typically be dispatched from our Melbourne based Warehouse within 2 business days. Parcels will be delivered by Australia Post Monday to Friday during business hours. 

If you are unavailable to sign for the delivery your parcel will be taken to the local Post Office for collection at your convenience.  Parcels will not be left unattended for security and peace of mind unless the customer specifies Authority to Leave.

Please Note : We can not take any responsibility for parcels not received if the delivery details provided were incorrect or authority to leave was given.

Parcels will typically be in transit for: ( extended by up to 7 days during Covid restrictions ) 

  • 1 to 3 Business Days ( Vic )
  • 3 to 5 Business Days ( NSW )
  • 4 to 6 Business Days ( TAS , SA )
  • 5 to 9 Business Days ( QLD , WA , NT )

    Please note these are estimates and allow up to 9 business days from dispatch for delivery to be made. Parcels can be tracked by entering your tracking number into Australia Posts Online tracking system.

    Express Post can be arranged for an additional fee. Please contact us for a quote including your items of interest and post code if you require express post shipping.

    Please Note : If placing more than one pre-order postage will be applied to each dispatch as your pre-orders become available. We are happy to combine postage when bears are in stock and can be posted together.

    We operate Online only and Orders are not available for local pickup. 

    International Orders & Postage. Local currencies have been enabled on our website so International customers can browse and checkout in their local currency.

    International postage is calculated on Weight & Destination 

    Local Customs & Import duties may apply !!! We only take responsibility for shipping the product and the customer may be required to pay any local import costs such as VAT, duties and clearing fees.

    International customers ( the receiver ) are responsible for any and all local customs & import duties applied. Failure to pay customs duties may result in the parcel being destroyed or returned to sender at the purchasers expense.

    Due to the wide spread of Covid-19 globally we expect some international delivery delays due to insufficient airfreight capacity and government restrictions. We can not accept any responsibility for postage delays at this time and appreciate your patience and understanding.

    We are currently only shipping to New Zealand, Hong Kong, Japan, United States, Canada ( expect delays due  to lack of flights ) Germany,  Singapore & the United Kingdom.

    Parcels will be sent via Pack & Track or Express Post Courier International. Delivery usually occurs within 9 to 20 business days and your parcel is trackable Online, anytime.  ( Note : Transit times are currently much longer due to the Covid pandemic ) 

    International customers are responsible for monitoring their parcels online tracking and notifying us in a timely fashion should any issues arise. Failure to collect a parcel that is "awaiting collection" may result in the parcel being returned to sender at considerable cost and under these circumstances postage costs will not be refunded and the cost of goods will only be refunded once the goods are returned back to us in Australia.

    Please contact us if you wish to take out international postal insurance : We can not accept any responsibility for the parcel once it leaves our hands.

    Cancelation Policy : Orders are final once placed and we are unable to make any changes to an exisiting order. Should you wish to cancel an order before it is dispatched please note financial institution fees which were incurred on the original purchase are non refundable.